Shipping Policy

We ship worldwide

All packages are shipped out from our Factory in Croatia.  


Express shipping

- Once the product is made we will send it by DHL it will take about 3-5 working days to arrive 

Total delivery time can be from 5-8 Working days 




  •  General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.


  •  Shipping Costs 
We offer free shipping on all orders, if there are bulk orders please contact us 


  •  Dispatch Time

Orders are usually dispatched within 2 business days after we make the sign 

Our warehouse operates on Monday - Friday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.


  • Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.


  •  P.O. Box Shipping

Make Neon Sign will ship to P.O. box addresses using postal services only. We

are unable to offer couriers services to these locations.


  • Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer

this service using courier services.


  • Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and

send the remaining items once they return to stock.


  •  Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation.


  • Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.



  • Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid

upon arrival in destination country. This varies by country, and Make Neon Sign

encourage you to be aware of these potential costs before placing an order with


If you refuse to to pay duties and taxes upon arrival at your destination

country, the goods will be returned to Make Neon Sign at the customers expense,The cost of the initial shipping will not be refunded.

  •    Customer service

For all customer service enquiries, please email us at


All items purchased from are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier

Import duties, taxes and charges are not included in the item price or shipping charges.These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.